We offer 100% refund money back guarantee on all orders when requested within 14 days of purchase.
We hope you will enjoy our service/product that you order from us but if something is not quite right, you have 14 days to request a refund under the refund guarantee. All other cases have to be reviewed by the customer support team, and a decision is made on a case by case basis.
To request a refund, please contact our customer support team at:
For subscribers residing in the EU or European Economic Area, in accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins. Please note that this 14-day period commences when the subscription starts.
After the 14 days period, generally, all charges for purchases are non-refundable, and there are no refunds or credits for partially used periods. We may make an exception in some cases, so get in touch with our customer support.
If you use your right of cancellation we will refund all payments received from you, without undue delay and in any case within 14 days of the date when we received notice of your decision to cancel the Agreement. We shall make such refund using the same means of payment as used by you in the initial transaction. In any case, no fees will be charged to you as a result of the refund.
Consequences of Cancellation: You cannot cancel an order for delivery of digital content that is not delivered on a physical medium if order processing has begun with your explicit prior consent and acknowledgement that you will thereby lose your right of cancellation. This applies, e.g., to purchases of Virtual Items, i.e Credits. That means that such purchases are FINAL AND NON-REFUNDABLE.
Customer support is open Monday to Friday 09:00 AM – 05:00 PM CET, and 10:00 AM – 05:00 PM on weekends, and will do our best to guide you and answer your questions within 24 hours on weekdays and 48 on weekends.
Vivaebook.com will not issue refunds by cash.