Refund Policy

Money Back Gurantee:

At VivaeBook, we truly wish you will enjoy everything that you order from us but if something isn’t quite right, you have 14 days to request a refund under our refund guarantee program. All other cases have to be reviewed by the customer support team, and a decision is made on a case by case basis. To request a refund, please contact the customer support team.

Customer support is open Monday to Friday from 09.00 AM – 04.00 PM (CET time zone). We try our very best to guide you and answer your questions within 12 hours on weekdays and we are closed in the weekends.

To request a refund, please contact the customer support team at:

Email: [email protected]

Phone: +44 20457 71703

If you have any questions, don’t hesitate to contacts us!

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